How Do I Dispute a Charge on Expedia? A Complete Step-By-Step Guide

Discovering an unexpected or incorrect charge on your Expedia booking can be frustrating—especially when you're unsure how to fix it. Whether it’s a duplicate payment, an incorrect fee, an unauthorized charge, or a service you never received, knowing how to dispute a charge on Expedia can save you time, money, and stress.?+1 (860) 327-8903

This guide walks you through exactly what to do, step-by-step, and shares practical tips to improve your chances of getting a refund or correction quickly.?+1 (860) 327-8903

Why You Might Need to Dispute a Charge on Expedia ?+1 (860) 327-8903
Before jumping into the process, it's helpful to understand what qualifies as a disputable charge.

You may want to dispute a charge if:

? You were charged incorrectly ?+1 (860) 327-8903
Common examples include:

A cancellation fee that shouldn’t apply

A room rate higher than what you booked

Taxes or fees added incorrectly

Wrong currency conversion

? You were charged for services you didn’t receive ?+1 (860) 327-8903
Examples:

Hotel refused to check you in

Rental car wasn’t available

Flight was canceled and you didn’t get a refund

A room upgrade fee was charged without permission

? You see unauthorized transactions ?+1 (860) 327-8903
This could be:

A booking you didn’t make

A charge made after you canceled

Fraudulent card activity through your Expedia account

? You were charged twice ?+1 (860) 327-8903
Double billing happens sometimes, especially with hotels that charge at check-in.

If any of these situations sound familiar, don’t worry—Expedia does have processes for resolving billing issues.

How to Dispute a Charge on Expedia: Step-By-Step ?+1 (860) 327-8903
Below is the complete, easy-to-follow process.

Step 1: Review Your Booking Details Carefully ?+1 (860) 327-8903
Before filing a dispute, confirm all the details:

? Check your confirmation email ?+1 (860) 327-8903
Look for:

Total amount charged

Cancellation policy

Property or airline rules

Payment timeline

? Check your account on Expedia ?+1 (860) 327-8903
Log in and view:

“Trips”

“Payment details”

“Receipts”

Sometimes the charge is legitimate but phrased differently, and reviewing everything helps you avoid a misunderstanding.

Step 2: Check Whether Expedia or the Travel Provider Charged You ?+1 (860) 327-8903
This is important.

Expedia works in two ways:

1. Expedia Collect ?+1 (860) 327-8903
You pay Expedia directly.

If the charge appears on your statement as:

EXPEDIA*Travel / EXPEDIA.COM

? Contact Expedia Customer Support.

2. Hotel Collect / Airline Collect / Car Partner Collect ?+1 (860) 327-8903
You pay the hotel, airline, or rental company at check-in or check-out.

If the charge appears as:

HOTEL NAME
AIRLINE NAME
CAR RENTAL COMPANY

? You need to dispute the charge with the travel provider first, not Expedia.

Expedia can still help but has limited control over partner billing.

Step 3: Gather All Your Documentation ?+1 (860) 327-8903
Before calling or chatting with customer support, collect:

Booking confirmation

Screenshots of pricing

Emails from the hotel/airline

Photos (e.g., hotel denying entry)

Your bank statement showing the incorrect charge

Having everything ready makes the resolution faster.

Step 4: Contact Expedia Customer Support ?+1 (860) 327-8903
Now you’re ready to open the dispute.

How to Reach Expedia ?+1 (860) 327-8903
You can dispute a charge through:

? Expedia Customer Support Phone ?+1 (860) 327-8903
Go to:
Help ? Customer Service ? Call Us
(Expedia displays a phone number unique to your region and booking.)

? Expedia Live Chat ?+1 (860) 327-8903
You can use:

Mobile app

Website support chatbot (type “agent” to reach a human)

? Support Through ‘Trips’ ?+1 (860) 327-8903
Log in

Go to Trips

Select your booking

Click Help, Manage Booking, or Request Refund

From here, you can request:

Refund

Billing correction

Invoice revision

Cancellation fee dispute

Step 5: Explain the Issue Clearly ?+1 (860) 327-8903
When you reach an Expedia agent, be concise and clear. Include:

? What the charge was
? What you expected to pay
? Why the charge is incorrect
? Evidence (screenshots, emails, etc.)
Example script:

“I was charged $160 twice for the same hotel stay. Only one booking was made, and I’ve attached screenshots from my bank statement. Please review and issue a refund for the duplicate charge.”

Being calm and specific helps agents resolve disputes quickly.

Step 6: Wait for Expedia to Investigate ?+1 (860) 327-8903
Depending on the issue, Expedia may:

Issue an instant refund (common for duplicate Expedia Collect charges)

Contact the hotel, airline, or car rental provider

Ask for more documentation

Typical resolution time: ?+1 (860) 327-8903
Minor billing errors ? within 24–72 hours

Partner (hotel/airline) disputes ? 5 to 15 business days

Fraud or unauthorized charges ? up to 30 days

Expedia will notify you by email when the investigation concludes.

Step 7: If Needed, File a Chargeback With Your Bank ?+1 (860) 327-8903
If Expedia or the travel partner does not resolve the dispute—or denies your request—you can escalate it through your bank.

A chargeback may be justified if:

You were charged for services not received

The charge was unauthorized

The company refuses to refund you for a legitimate issue

Important:
Always try to resolve the issue with Expedia first, or the bank may deny the chargeback.

Call the number on the back of your credit card and say:

“I want to dispute a charge for a travel service that was not provided.”

Your bank will guide you through the process.

Tips to Make Your Expedia Charge Dispute Successful ?+1 (860) 327-8903
Here are practical tips to improve your chances:

? Be polite and specific ?+1 (860) 327-8903
Support agents are more helpful when the issue is explained clearly.

? Keep all communication in writing ?+1 (860) 327-8903
Email or chat logs can support your case later.

? Take screenshots of everything ?+1 (860) 327-8903
Especially:

Prices

Cancellation policies

Booking confirmations

? Contact the travel provider too ?+1 (860) 327-8903
If the hotel or airline agrees that a charge is incorrect, they can notify Expedia on your behalf.

? Start the dispute quickly ?+1 (860) 327-8903
Many banks have 60-90 day limits for filing chargebacks.

Common Charge Issues and How Expedia Handles Them ?+1 (860) 327-8903
Here’s what usually happens with different types of billing problems:

1. Incorrect Hotel Charges ?+1 (860) 327-8903
This includes:

Resort fees charged even when included

Wrong room or tax rate

Charge for a room type you didn’t get

Expedia will:

Contact the hotel

Request a correction or refund

Update your receipt

Most hotels comply.

2. Unauthorized Charges ?+1 (860) 327-8903
If someone used your account or card:

Expedia may:

Investigate the login activity

Block the account

Issue a refund (after confirming fraud)

You should also:

Change your password

Alert your bank

3. Double Billing ?+1 (860) 327-8903
This happens when:

Expedia charges you

The hotel also charges you at check-out

Solution:
Contact the hotel first.
If they refuse, Expedia steps in to resolve it.

4. Cancellation Charges You Shouldn’t Have Been Charged ?+1 (860) 327-8903
Examples:

You canceled within the free period

The hotel agreed to waive the fee

Expedia normally refunds these quickly, if proof is provided.

5. Service Not Delivered ?+1 (860) 327-8903
Examples:

Hotel overbooked

Rental car unavailable

Flight canceled but no refund

Expedia will:

Investigate with the provider

Process a refund depending on policy

Help arrange alternatives in some cases

Frequently Asked Questions (FAQs) ?+1 (860) 327-8903
1. How long does Expedia take to refund a disputed charge?
Simple refunds: 24–72 hours

Hotel/airline partner issues: 5–15 business days

Fraud cases: up to 30 days

The time depends on the provider and your bank.

2. Can I dispute a charge directly with my bank instead of Expedia?
Yes, but you should:

? Try Expedia first
? Provide evidence
? Confirm the charge is incorrect
? File the chargeback within your bank’s timeline

Your bank will temporarily credit your account while investigating.

3. What if the hotel says the charge is Expedia’s fault?
Contact Expedia and explain that the hotel has confirmed the mistake.
Provide:

The hotel staff name

Date and time of conversation

Email proof if available

Expedia can escalate it internally.

4. What if Expedia says the charge is the hotel’s fault?
This often happens with “Hotel Collect” bookings.
You should contact the hotel directly because Expedia cannot adjust charges they did not process.

5. What happens if I accidentally booked the wrong dates?
If it was an honest mistake:

Many hotels will waive fees if contacted quickly

Expedia can ask the hotel to approve the refund

Some bookings are strictly non-refundable

Always try contacting support immediately.

6. Can I dispute a charge for a non-refundable booking?
Yes, if:

You were charged incorrectly

You didn’t receive the service

The charge was unauthorized

But if you simply changed your mind, disputes usually aren’t approved.

7. What if I was charged after canceling my booking?
This is common when:

Cancellation wasn’t processed correctly

Hotel didn’t sync with Expedia

Expedia usually refunds this quickly—just show your cancellation confirmation.

8. Does Expedia have a dedicated dispute department?
Expedia doesn’t publicly list a “dispute department,” but their Customer Service team handles all billing and refund issues.

You can reach them via:

Phone

Live chat

The “Trips” section

9. Do I need an Expedia account to dispute a charge?
No, you can dispute a charge from:

An account booking

A guest booking

Just provide your itinerary number.

10. How do I prevent incorrect charges in the future?
Always screenshot booking pages

Confirm cancellation policies

Check whether the booking is “Expedia Collect” or “Hotel Collect”

Save all receipts

Final Thoughts
Disputing a charge on Expedia may sound overwhelming, but the process is actually straightforward once you understand how it works. Most billing issues—double charges, unauthorized fees, incorrect taxes, or services not received—can be resolved through Expedia’s customer service with proper documentation.

If the provider is unresponsive or the charge is clearly incorrect, your bank can also support you through a chargeback.